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Video: Alan Mattei of Novantas discusses the increased role customer management will play in the credit industry

THE FINANCIAL COLUMN — The Customer Management Imperative
Alan Mattei and Robert Reiss of The CEO Show discuss the increased importance of customer management in today’s credit industry.

Big Banks Refuse To Yield On Their Deposit Pricing American Banker, July 1, 2009 Steve Turner, a managing director at Novantas in New York, said that some may have initially thought the top banks receiving Tarp money were overly stressed and needed to offer higher rates to attract more customers, but media reports throughout the winter and spring proved… | Bidder Medicine US Banker June 29, 2009 “This should be good for the industry,” says Sherief Meleis, managing director and head of the retail banking with management consultancy Novantas. | Free Checking: A Customer Favorite Is Re-Examined American Banker, June 23, 2009 “We think this is the time for real innovation and product design on the fee side,” said Sherief Meleis, a managing director at Novantas in New York and the head of its retail banking practice. | Banks Making a Science Out of Deposit-Gathering American Banker, June 25, 2009 To get the primary deposit relationship of a commercial customer, banks need strong cash management offerings, said Stephen Baird, a director at Novantas in New York. | Who Will Be Hiring, Who Will Be Hired American Banker, June 19, 2009 Alan Mattei, a managing director at Novantas LLC, a New York consulting firm, said banks will also have to beef up their staff to resume many projects that were put on hold during the downturn, such as information technology professionals for system upgrades. | Insurance & Technology Goes in Depth on Customer Retention IT News Online, June 18, 2009 Data accessibility, analytics, rules-driven workflow and process visibility can supply the capabilities insurers need to retain profitable customers, according to Dave Kaytes, Novantas, and Matthew Josefowicz, Novarica. | Take It Away, 2009 Please! Bank Investment Consultant, June 12, 2009 Smaller banks that had no part in the subprime fiasco, what Jessiman calls “survivor banks,” have a bright future, particularly with billions in taxpayer dollars now available to help strong banks buy up weaker ones. | Borrowing with personal lines of credit Bank Rate, June 8, 2009 “Standards are much tighter than they were a year ago” as banks try to weed out risky prospects, says Kenneth Alverson, managing director at the New York management consultancy Novantas. | More or Less: Branches’ Role After the Meltdown American Banker, June 5, 2009 “The only place left [to cut costs] is reducing the very-high-cost branch network,” which typically amounts to 60% of a bank’s expenses, said Dave Kaytes, a managing director in the New York consulting firm Novantas LLC. | Credit Card Bill Impact on ARM Industry Uncertain Inside ARM, May 27, 2009 “They're going to have to shift their models toward safer credit. They will be reducing their revenue while reducing their risk.” noted Alan Mattei, managing partner of consulting firm Novantas, New York … |

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