Information services

The Firm's information services are focused on increasing client revenue. Specifically, we focus on solution sets that drive sales, optimize pricing, and increase retention:

• Increasing the effectiveness of telephone campaigns through scientific management of customer-call center dialogues.  Our Mindswift product supports offer testing and campaign production with capabilities that are faster, more flexible, more accurate and more usable than any other CRM or sales engine on the market
• Increasing the effectiveness of small business prospecting, contact, and selling -- in the branch and at the Center.  Our tools APEX and StratShop each provide advanced information and delivery capabilities to increase sales to small businesses
• Increasing the effectiveness of pricing.  Our Pricetek tools identify the level of customer price elasticity and help the organization precisely price each product to maximize growth and profitability
• Increasing the knowledge of competitive revenue position.  Our Qualytix tools provide revenue-focused benchmarking across key industries to help companies understand which aspect of the front office is competitively advantaged or disadvantaged.
• Increasing the effectiveness of front-line sales execution. Our Continuous Sales and Service Improvement program, CSSI, delivers capabilties for sales training, coaching and sales management to increase sales in the branch and telephone channels.

We deliver these solutions in the form of software, ASP-services, and information provision.  Specific information on each product can be found by following the highlighted links.