Novantas Presentation

Building the Exceptional Customer Experience: Selected Case Studies

Event: Customer Experience Management Conference
Location: InterContinental The Barclay, New York, NY
Date: 24 March 2010
Time: 2:15 – 3:30 PM EST
Speaker: Dave Kaytes, Managing Director

This conference will provide a comprehensive overview of the Customer Experience by connecting each element from CEO to frontline customer contact. The nation’s leading practitioners in B to B, B to C and Not-for-profit will provide cutting edge insights into areas including: engaging executive leadership, technology platforms, aligning corporate culture to the customer … and more. Participants will be executives involved with the customer from CEO, to call center staff. We welcome teams of 3–4 participants from an organization to learn how they can work as one to enhance the customer experience.