Novantas Presentation

Legislative Implications for the DDA

Event: BAI Checking 2.0 Executive Forum
Location: Conference Center Chicago, IL
Date: 20 Apr 2010
Time: 9:15 AM – 10:30 AM CST
Speaker: Sherief Meleis, Managing Director and Hank Israel, Director

Hear about the emerging legislative changes, their potential impact and how to take advantage of or reduce the risks to your organization. This critical session will also provide a strategic view of how legislative changes will disrupt market economics, and the key risks and strategies to mitigate them.

• Where do banking organizations stand in regards to recent legislative changes made in response to the problems in the industry over the last two years
• What will be the impact and cost of doing business for both the consumer and the institution
• As these key challenges grow over time, learn how the industry plans to respond to an all time low in consumer bank confidence by focusing on customer-centric solutions and services to:
  
  
  • Restore customer trust and confidence.
  • Meet emerging customer needs and market demand.
  • Generate fee revenue that replaces punitive and credit related fees and incomes that regulation and industry imposed changes will suppress.

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Novantas Presentation

Changing Consumer Attitudes

Event: BAI Checking 2.0 Executive Forum
Location: Conference Center Chicago, IL
Date: 20 Apr 2010
Time: 10:30 AM – 11:30 AM CST
Speaker: Sherief Meleis, Managing Director and Hank Israel, Director

In today’s environment, knowledge of customer attitudes towards DDA products and services is critical, especially around the issue of overdraft awareness and how their attitudes play into their opt-in/opt-out decisions. In this segment, learn more about customer preferences and views around various fee/service options. Specific insights will include:

• Perceptions of fairness when it comes to bank fees, and how these perceptions are often driven by the type of bank people work with, from the large national network banks, to local community banks and credit unions
• The reaction to possible solutions to the issue of punitive fees, including providing the consumer with the option to accept or deny transactions that will ensure an overdraft fee, the option of being enrolled in overdraft protection programs, and having banks provide education and counsel to consumers to help them manage their finances and avoid fees more effectively
• The role that disclosures play in the whole controversy surrounding punitive fees, and what more the industry could be doing with their disclosure process to mitigate the negative impact that these fees are having on consumer attitudes and customer loyalty

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Novantas Presentation

Vision & Economics for the New Checking Account

Event: BAI Checking 2.0 Executive Forum
Location: Conference Center Chicago, IL
Date: 20 Apr 2010
Time: 1:45 PM – 2:45 PM CST
Speaker: Sherief Meleis, Managing Director and Hank Israel, Director

Taking the regulatory outlook together with insights around customer perceptions and behavior, the next step is to look at where banking organizations can generate new revenue to positively impact profitability and performance of the checking account. Here, we’ll look at a framework for evaluating the alternative approaches to fee income and practical ideas for how to evolve your checking product set.

Topics will touch on:

• Near-term tactics for revenue generation, including dealing with the opt-in rules and how to maximize opt-in
• Where we might see growth as institutions look to mid-term restructuring of the checking account and longer-term product innovation. Anticipate the emerging customer demands going forward as technology, the Internet and consumer behaviors in the new economy continue to evolve
• The need for the industry as a whole to "go back to the future" by returning to the traditional values that defined the bank customer relationship for generations and that served as a foundation for the financial services industry, but doing so in ways that accommodate the new consumer paradigm that exists due to technology and the Internet