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Commercial Banking Performance — 1st Quarter 2017
Lackluster results with continued weak loan and deposit growth as well as a small decline in ROA
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Replacing Lost Sales Conversations with Multi-Channel Appointment Setting
With the continuing decline of branch visits, a robust appointment setting process for both customers and sales associates is now an integral component of retail sales.
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Accelerating Digital Migration: Necessary, Tough and Rewarding
In the next phase of customer migration from branch to digital, every aspect of face-to-face and voice-to-voice interaction needs to be mapped and evaluated for digitization.
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Why big banks are in an arms race to upgrade the 50-year-old ATM
“I think the problem for banks that are historically fast followers, the regionals, is that they get stuck in this arms race,” said Andrew Hovet