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Banks Face Taxing Issue As Rate-Seeking Consumers Deposit Refunds

Tax refunds are filling the pockets of American consumers, providing banks with a brief opportunity to capture those funds.

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The Industry Slowed the Focus on Cross-sell in 2017

The industry slowed the focus on selling to existing customers in 2017. On average, the rate of cross-sell was down close to 10% from 2016’s high of 17.2 asset or liabilities products sold per every 1,000 consumer households.

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Banks Not Effectively Selling to New Customers in 2017

Banks saw large declines in both acquisition of new consumer households and in the effectiveness of selling products during 2017 – down over 4% each. Dive into the details

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Banks See Telecommuting as Chance to Gain Recruiting Edge

Banks are slowly warming up to the benefits of telecommuting, particularly as technology and security protocols evolve to make it easier to offer, industry experts said.

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Inside Look at Deposits

CITI 2018 Beyond the Basics Conference

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Are High-Rate Deposit Products Direct Banks’ Only Play to Win Customers?

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