Tax refunds are filling the pockets of American consumers, providing banks with a brief opportunity to capture those funds.
The industry slowed the focus on selling to existing customers in 2017. On average, the rate of cross-sell was down close to 10% from 2016’s high of 17.2 asset or liabilities products sold per every 1,000 consumer households.
Banks saw large declines in both acquisition of new consumer households and in the effectiveness of selling products during 2017 – down over 4% each. Dive into the details
Banks are slowly warming up to the benefits of telecommuting, particularly as technology and security protocols evolve to make it easier to offer, industry experts said.
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