NYBA 64TH ANNUAL RETAIL & SMALL BUSINESS BANKING CONFERENCE
Dale Johnson, Moderator; Director, Novantas
Scott Fisher, Managing Director-Retail Channels Group, First Niagara Bank
James Geeslin, Vice Chairman, Chief Sales Officer, Extraco Banks
As branch transactions decline, banks are shifting from dedicated tellers toward more multifaceted job roles. One of the most widely seen innovations is a switch from single job roles to one in which each worker is given a “universal banker” function involving multiple tasks. The key benefits of this approach are staffing flexibility and improved productivity and efficiency. Hear case studies on new branch staffing models and what this means for recruitment, hiring and training or retraining, turnover, and branch profitability. Discuss the impact within the overall framework of branch transformation and the customer experience.