As restaurants moved to carryout only and employees started to work from home, it became readily apparent COVID-19 changed the way business would be done. Banking was no exception. This session will examine the evolution of digital banking and customer expectation trends pre-COVID to today, and consider how the pandemic will have a lasting effect on a digital banking relationship.
In this session, you will learn:
- How customers’ habits and interactions were altered by the circumstances of the pandemic;
- The evolution of trends in digital banking throughout the past year; and
- What lingering effects the pandemic may have on customer expectations and digital banking.