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Examining COVID-19 Effect on Digital Banking and Customer Experience

Navigate today. Anticipate tomorrow.

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Speakers: Brandon Larson, Novantas, Sarah Welch, Novantas

As restaurants moved to carryout only and employees started to work from home, it became readily apparent COVID-19 changed the way business would be done. Banking was no exception. This session will examine the evolution of digital banking and customer expectation trends pre-COVID to today, and consider how the pandemic will have a lasting effect on a digital banking relationship.

In this session, you will learn:

  • How customers’ habits and interactions were altered by the circumstances of the pandemic;
  • The evolution of trends in digital banking throughout the past year; and
  • What lingering effects the pandemic may have on customer expectations and digital banking.

For more information, contact Novantas Marketing

+1 (212) 953-4444