Deluxe Exchange 2017
Dave Robertson, Managing Director, Novantas
Competition has increasingly shifted from required functionality to customer experience. Clients want their interaction with banks to be easy, simple, advisory and intimate. Legacy approaches to selling, implementing and servicing are frustrating to clients who enjoy digital experiences in their consumer lives – and even from select commercial providers. In this session, we’ll review what an end-to-end digital experience entails, the benefits and the key success factors along the journey.