Deluxe Exchange Conference 2014
Rick Spitler, Co-CEO, Novantas
The financial crisis masked an underlying disruptive trend in banking, namely the virtualization of the industry. The branch network of the future isn’t going to look like the one of the past. During this session, Rick will share how your financial institution should be preparing your branch network for the future. Banks need to invest in engaging their account holders in the virtual space, while disinvesting in the high fixed cost of their existing branch system. Both require capital and time to do.
Attendees will learn:
- The major events that trigger consumers and businesses to visit a branch or seek out personal contacts.
- Generational biases that will affect how your financial institution interacts with your account holders.
- Innovations in the branch network experience that demand your attention and consideration.