NYBA RETAIL & SMALL BUSINESS BANKING CONFERENCE
Dale Johnson, Director, Novantas
Susan Sciarra, Senior Vice President, M&T Bank
As branch-based transactions decline, banks need to transition the branch
role from one focused largely on service to a stronger sales orientation.
This change has significant implications for your staffing. Explore new
approaches banks have taken, including variations on the Universal
Banker model, to optimize branch performance. Leave the session with
practical action recommendations for your 2014-15 planning.