CBA WEBINAR SPONSORED BY NOVANTAS
Darryl Demos, Executive Vice President, Novantas
Dale Johnson, Director, Novantas, Inc.
Jackie Hudson, Principal, Novantas, Inc.
Staffing models have been a key tool for branch improvement for over 3 decades. Easily measurable and repetitive work called transactions drove the activity base and queuing tools were employed by approximately 80% of the top 75 banks in North America. By design, the staffing model reflected the most critical business goal of the day: improve efficiency and reduce branch labor costs.
Fast forward to 2015: with average monthly teller transactions per branch down by more than 30% since 2008, and FTE per branch at an all time low, how do you adjust? Join a panel of Novantas experts as they explore the intricacies of enhancing yesterday’s staffing model to ensure workforce planning investments are focused on new challenges at a fast enough pace.