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Out with the Old and In with the New: How to Improve the Traditional Staffing Model

CBA WEBINAR SPONSORED BY NOVANTAS

Darryl Demos, Executive Vice President, Novantas
Dale Johnson, Director, Novantas, Inc.
Jackie Hudson, Principal, Novantas, Inc.

Staffing models have been a key tool for branch improvement for over 3 decades. Easily measurable and repetitive work called transactions drove the activity base and queuing tools were employed by approximately 80% of the top 75 banks in North America. By design, the staffing model reflected the most critical business goal of the day: improve efficiency and reduce branch labor costs.

Fast forward to 2015: with average monthly teller transactions per branch down by more than 30% since 2008, and FTE per branch at an all time low, how do you adjust? Join a panel of Novantas experts as they explore the intricacies of enhancing yesterday’s staffing model to ensure workforce planning investments are focused on new challenges at a fast enough pace.

 

For more information, contact Novantas Marketing

+1 (212) 901-2772


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