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The Future of Small Business Delivery: Best Practices


Robert Griffin, Managing Director, Novantas
Cetin Duransoy, EVP, Small Business Lending, Capital One Bank
Ann Marie Lynch, SVP, Deposit Products Group, Wells Fargo & Company
Neil Hosty, SVP, Head of Retail & Small Business Banking Divisions, M&T Bank

Current changes in the marketplace have important implications for small business lines. Business transactions as a percentage of overall branch volume will continue to increase and the cost burden of the physical network will continue to shift towards business banking. This session will provide data and research insights to demonstrate the changing small business landscape, make the case for transforming the sales model and provide an approach for banks to pursue the changes required.

For more information, contact Novantas Marketing

+1 (212) 901-2772

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