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The Role Revolution: Staffing the Branch in a Digital World

CBA Webinar Series

Dale Johnson, Director of Workforce Productivity, Novantas
Robert Griffin, Director, Novantas

What started as role evolution in bank branches — universal roles as a bridge between tellers and sales staff to recapture stranded capacity — is now turning into a revolution. Just as you are likely struggling with optimizing the use and deployment of universals, the entire field role structure is in flux as the digitally oriented customer continues to impact how you use your branches, and, of course, the people in and around them. Join Novantas as we explore “The Role Revolution” in retail banking, the purpose of the branch in the next 5 years, and key transition milestones for banks.

The Webinar Will Cover:

  • How universal bankers will be deployed in the near-term and what the long-term staffing model will look like
  • Where and how specialized sales forces will be considered in the branch network
  • How workforce analytics need to evolve to support the new purpose of the branch

For more information, contact Novantas Marketing

+1 (212) 901-2772


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