THE DIGITAL RECKONING
Pandemic speeds the push for new engagement models
THE DIGITAL RECKONING
Pandemic speeds the push for new engagement models
IN THIS ISSUE
There is no doubt that the COVID-19 pandemic is accelerating the transition to digital and virtual access to banking. Banks have met many of the operational challenges of COVID-19 in recent months. This issue of the Novantas Review addresses actions that bank executives can take in coming months to ensure they have quality deposits, efficient operations and the proper tools for this transition.
IN THIS ISSUE
There is no doubt that the COVID-19 is pandemic is accelerating the transition to digital and virtual access to banking. Banks have met many of the operational challenges of COVID-19 in recent months. This issue of the Novantas Review addresses actions that bank executives can take in coming months to ensure they have quality deposits, efficient operations and the proper tools for this transition.
COVER STORY
Digital Prowess Will Guide Success As COVID-19 Lingers
The COVID-19 pandemic has pushed banks to act swiftly, a characteristic that is often rare in the industry.
MARKETING
Sitting Down with Novantas: The Role of Marketing Mix Models
Novantas recently sat down with Vijay to talk about the role of marketing mix models in today’s marketing strategies for banks.
RETAIL BANKING
The New Branch Barometer: Traffic Patterns
The scramble to overhaul the retail distribution network is forcing bank teams to consider branch closures that were unthinkable just a few months ago.
RETAIL BANKING
Clipping the Branch
COVID-19 has rapidly accelerated the adoption of digital banking and created widespread uncertainty about the future of the branch network.
COMMERCIAL BANKING
New Strategies to Modernize Commercial Pricing
Is a 40-year-old pricing structure really the best way to attract customers?
TREASURY
Surge Deposits: How to Manage the Balance Sheet in a COVID-19 World
More than $2 trillion of deposits have flowed into U.S. banks since early March, representing an unprecedented surge.
RETAIL BANKING
The CD Cycle: Managing Runoff with Customer Treatments
With rates hovering at zero, how do you keep customers who have been getting more than 150 basis points on their deposits for the past year?
DEPOSITS
Checklist For Efficient Consumer Deposit Growth
The value of core, relationship-based sticky consumer deposits can’t be underestimated in today’s banking environment.
M&A
Distressed M&A: Underpriced Gem or Empty Franchise?
COVID-19 has thrown bank merger and acquisitions into disarray, triggering the collapse of several planned transactions and creating a cloudy future for deal-making.
FINTECH
From Fintech to Full Service: How Fintechs Can Enter Everyday Banking
Some fintechs are now looking to leverage superior customer-acquisition-and-experience engines to springboard into direct banking products and services like deposits and cash management.
COMMERCIAL BANKING
For Treasury Management Teams, a Chance to Help Stressed Clients
Companies around the country are struggling, providing an opportunity for bankers to step in and help by deferring loan payments and setting new pricing structures.
MARKETING
Sitting Down with Novantas: The Role of Marketing Mix Models
Novantas recently sat down with Vijay to talk about the role of marketing mix models in today’s marketing strategies for banks.
RETAIL BANKING
The New Branch Barometer: Traffic Patterns
The scramble to overhaul the retail distribution network is forcing bank teams to consider branch closures that were unthinkable just a few months ago.
RETAIL BANKING
Clipping the Branch
COVID-19 has rapidly accelerated the adoption of digital banking and created widespread uncertainty about the future of the branch network.
COMMERCIAL BANKING
New Strategies to Modernize Commercial Pricing
Is a 40-year-old pricing structure really the best way to attract customers?
TREASURY
Surge Deposits: How to Manage the Balance Sheet in a COVID-19 World
More than $2 trillion of deposits have flowed into U.S. banks since early March, representing an unprecedented surge.
RETAIL BANKING
The CD Cycle: Managing Runoff with Customer Treatments
With rates hovering at zero, how do you keep customers who have been getting more than 150 basis points on their deposits for the past year?
DEPOSITS
Checklist For Efficient Consumer Deposit Growth
The value of core, relationship-based sticky consumer deposits can’t be underestimated in today’s banking environment.
M&A
Distressed M&A: Underpriced Gem or Empty Franchise?
COVID-19 has thrown bank merger and acquisitions into disarray, triggering the collapse of several planned transactions and creating a cloudy future for deal-making.
FINTECH
From Fintech to Full Service: How Fintechs Can Enter Everyday Banking
Some fintechs are now looking to leverage superior customer-acquisition-and-experience engines to springboard into direct banking products and services like deposits and cash management.
COMMERCIAL BANKING
For Treasury Management Teams, a Chance to Help Stressed Clients
Companies around the country are struggling, providing an opportunity for bankers to step in and help by deferring loan payments and setting new pricing structures.
AT THE PODIUM WITH NOVANTAS
Although in-person events aren’t on many calendars right now, Novantas experts have been busy hosting and participating in virtual events. Please reach out to the session leaders if you missed any of these online events and would like to know more about the content that was presented.
August 5
Managing director Brandon Larson provided an update on branch networks to members of the Consumer Bankers Association on Aug. 5.
August 12
Director Sarah Welch discussed how financial-services marketers are preparing for the demise of the third-party cookie in an ADARA webinar on Aug. 12 that is part of a series called “Mission Possible: Cracking the Code of Customer Data and Identity.”
June 3
Jeff Diorio, a director in Novantas’ Treasury Strategies division, and Tracey Knight from High Radius hosted a June 3 webinar called “Using Technology to Eliminate Cash Forecasting Roadblocks.” It focused on how companies are using new technologies to address challenges when developing forecasts in a COVID-19, work-from-home environment.
June 24
Jeff Diorio, a director in Novantas’ Treasury Strategies division, led a June 24 webinar called “Adapting to New Payment Types and Interfaces While Balancing the ‘Need for Speed’ and Security.” He was joined by Andrew O’Garro, senior vice president at AxleTree Solutions, and Larry Mills, vice president and assistant treasurer at Travelers.
June 25
On June 25, directors Hank Israel and Adam Stockton led a Consumer Bankers Association webinar called “Managing Your CD Maturity Bulge: Getting Ahead with Scoring, Strategy and Execution.” They were joined by Linda Williams, retail deposit pricing and portfolio manager at M&T Bank.
May 21
Brandon Larson, managing director, discussed the impact of COVID-19 on branch transformation with members of the Consumer Bankers Association on May 21. The session, which was part of a CBA membership call, examined how changing traffic patterns as states re-open can be used to guide branch plans.
April 16
Paul LaRock, a director in Novantas’ Treasury Strategies division, and David Robertson of Deluxe Corp. led an April 16 webinar called “The Check is Not in the Mail: Managing Financial Transaction Processing Risk During the Pandemic.” The webinar examined strategies for remote check issuance, in-house lockbox processing and migration to digital methods.
April 28
Executive Vice President Darryl Demos and Directors Sarah Welch and Andrew Hovet hosted a Consumer Bankers Association webinar called “Transitioning Field-based Sales into the Digital Age” on April 28. The session focused on how branch-based workforces, retail networks and marketing can be re-tooled to adjust to COVID-19 and beyond.
March 3
Director Hank Israel and Principal Zak Kaplan hosted a CBA Webinar called “Why Broad-Based Campaigns Are Hurting Your Deposit Portfolio” on March 3. They were joined by executives from People’s United and CIT. The webinar explored how granular acquisition strategies can be more effective for deposit acquisition and retention than a broad approach.
March 30
Director Paul LaRock of the Novantas Treasury Strategies division, and Vice President Steve Wiley held a webinar for company treasurers. “Navigating COVID-19: Immediate Steps for Treasurers” served as a guide to how treasurers could manage liquidity forecasting and working capital in the early days of the pandemic.
August 5
Managing director Brandon Larson provided an update on branch networks to members of the Consumer Bankers Association on Aug. 5.
August 12
Director Sarah Welch discussed how financial-services marketers are preparing for the demise of the third-party cookie in an ADARA webinar on Aug. 12 that is part of a series called “Mission Possible: Cracking the Code of Customer Data and Identity.”
June 3
Jeff Diorio, a director in Novantas’ Treasury Strategies division, and Tracey Knight from High Radius hosted a June 3 webinar called “Using Technology to Eliminate Cash Forecasting Roadblocks.” It focused on how companies are using new technologies to address challenges when developing forecasts in a COVID-19, work-from-home environment.
June 24
Jeff Diorio, a director in Novantas’ Treasury Strategies division, led a June 24 webinar called “Adapting to New Payment Types and Interfaces While Balancing the ‘Need for Speed’ and Security.” He was joined by Andrew O’Garro, senior vice president at AxleTree Solutions, and Larry Mills, vice president and assistant treasurer at Travelers.
June 25
On June 25, directors Hank Israel and Adam Stockton led a Consumer Bankers Association webinar called “Managing Your CD Maturity Bulge: Getting Ahead with Scoring, Strategy and Execution.” They were joined by Linda Williams, retail deposit pricing and portfolio manager at M&T Bank.
May 21
Brandon Larson, managing director, discussed the impact of COVID-19 on branch transformation with members of the Consumer Bankers Association on May 21. The session, which was part of a CBA membership call, examined how changing traffic patterns as states re-open can be used to guide branch plans.
April 16
Paul LaRock, a director in Novantas’ Treasury Strategies division, and David Robertson of Deluxe Corp. led an April 16 webinar called “The Check is Not in the Mail: Managing Financial Transaction Processing Risk During the Pandemic.” The webinar examined strategies for remote check issuance, in-house lockbox processing and migration to digital methods.
April 28
Executive Vice President Darryl Demos and Directors Sarah Welch and Andrew Hovet hosted a Consumer Bankers Association webinar called “Transitioning Field-based Sales into the Digital Age” on April 28. The session focused on how branch-based workforces, retail networks and marketing can be re-tooled to adjust to COVID-19 and beyond.
March 3
Director Hank Israel and Principal Zak Kaplan hosted a CBA Webinar called “Why Broad-Based Campaigns Are Hurting Your Deposit Portfolio” on March 3. They were joined by executives from People’s United and CIT. The webinar explored how granular acquisition strategies can be more effective for deposit acquisition and retention than a broad approach.
March 30
Director Paul LaRock of the Novantas Treasury Strategies division, and Vice President Steve Wiley held a webinar for company treasurers. “Navigating COVID-19: Immediate Steps for Treasurers” served as a guide to how treasurers could manage liquidity forecasting and working capital in the early days of the pandemic.