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Novantas Review | Summer 2020

THE DIGITAL RECKONING

Pandemic speeds the push for new engagement models

THE DIGITAL RECKONING

Pandemic speeds the push for new engagement models

IN THIS ISSUE

There is no doubt that the COVID-19 pandemic is accelerating the transition to digital and virtual access to banking. Banks have met many of the operational challenges of COVID-19 in recent months. This issue of the Novantas Review addresses actions that bank executives can take in coming months to ensure they have quality deposits, efficient operations and the proper tools for this transition.

IN THIS ISSUE

There is no doubt that the COVID-19 is pandemic is accelerating the transition to digital and virtual access to banking. Banks have met many of the operational challenges of COVID-19 in recent months. This issue of the Novantas Review addresses actions that bank executives can take in coming months to ensure they have quality deposits, efficient operations and the proper tools for this transition.

COVER STORY

Digital Prowess Will Guide Success As COVID-19 Lingers

The COVID-19 pandemic has pushed banks to act swiftly, a characteristic that is often rare in the industry.

MARKETING

Sitting Down with Novantas: The Role of Marketing Mix Models

Novantas recently sat down with Vijay to talk about the role of marketing mix models in today’s marketing strategies for banks.

RETAIL BANKING

The New Branch Barometer: Traffic Patterns

The scramble to overhaul the retail distribution network is forcing bank teams to consider branch closures that were unthinkable just a few months ago.

RETAIL BANKING

Clipping the Branch

COVID-19 has rapidly accelerated the adoption of digital banking and created widespread uncertainty about the future of the branch network.

COMMERCIAL BANKING

New Strategies to Modernize Commercial Pricing

Is a 40-year-old pricing structure really the best way to attract customers?

TREASURY

Surge Deposits: How to Manage the Balance Sheet in a COVID-19 World

More than $2 trillion of deposits have flowed into U.S. banks since early March, representing an unprecedented surge.

RETAIL BANKING

The CD Cycle: Managing Runoff with Customer Treatments

With rates hovering at zero, how do you keep customers who have been getting more than 150 basis points on their deposits for the past year?

DEPOSITS

Checklist For Efficient Consumer Deposit Growth

The value of core, relationship-based sticky consumer deposits can’t be underestimated in today’s banking environment.

M&A

Distressed M&A: Underpriced Gem or Empty Franchise?

COVID-19 has thrown bank merger and acquisitions into disarray, triggering the collapse of several planned transactions and creating a cloudy future for deal-making.

FINTECH

From Fintech to Full Service: How Fintechs Can Enter Everyday Banking

Some fintechs are now looking to leverage superior customer-acquisition-and-experience engines to springboard into direct banking products and services like deposits and cash management.

COMMERCIAL BANKING

For Treasury Management Teams, a Chance to Help Stressed Clients

Companies around the country are struggling, providing an opportunity for bankers to step in and help by deferring loan payments and setting new pricing structures.

COVER STORY

Digital Prowess Will Guide Success As COVID-19 Lingers

The COVID-19 pandemic has pushed banks to act swiftly, a characteristic that is often rare in the industry.

Read

MARKETING

Sitting Down with Novantas: The Role of Marketing Mix Models

Novantas recently sat down with Vijay to talk about the role of marketing mix models in today’s marketing strategies for banks.

Read

RETAIL BANKING

The New Branch Barometer: Traffic Patterns

The scramble to overhaul the retail distribution network is forcing bank teams to consider branch closures that were unthinkable just a few months ago.

Read

RETAIL BANKING

Clipping the Branch

COVID-19 has rapidly accelerated the adoption of digital banking and created widespread uncertainty about the future of the branch network.

Read

COMMERCIAL BANKING

New Strategies to Modernize Commercial Pricing

Is a 40-year-old pricing structure really the best way to attract customers?

Read

TREASURY

Surge Deposits: How to Manage the Balance Sheet in a COVID-19 World

More than $2 trillion of deposits have flowed into U.S. banks since early March, representing an unprecedented surge.

Read

RETAIL BANKING

The CD Cycle: Managing Runoff with Customer Treatments

With rates hovering at zero, how do you keep customers who have been getting more than 150 basis points on their deposits for the past year?

Read

DEPOSITS

Checklist For Efficient Consumer Deposit Growth

The value of core, relationship-based sticky consumer deposits can’t be underestimated in today’s banking environment.

Read

M&A

Distressed M&A: Underpriced Gem or Empty Franchise?

COVID-19 has thrown bank merger and acquisitions into disarray, triggering the collapse of several planned transactions and creating a cloudy future for deal-making.

Read

FINTECH

From Fintech to Full Service: How Fintechs Can Enter Everyday Banking

Some fintechs are now looking to leverage superior customer-acquisition-and-experience engines to springboard into direct banking products and services like deposits and cash management.

Read

COMMERCIAL BANKING

For Treasury Management Teams, a Chance to Help Stressed Clients

Companies around the country are struggling, providing an opportunity for bankers to step in and help by deferring loan payments and setting new pricing structures.

Read

AT THE PODIUM WITH NOVANTAS

Although in-person events aren’t on many calendars right now, Novantas experts have been busy hosting and participating in virtual events. Please reach out to the session leaders if you missed any of these online events and would like to know more about the content that was presented.

August
August

August 5

Managing director Brandon Larson provided an update on branch networks to members of the Consumer Bankers Association on Aug. 5.

August 12

Director Sarah Welch discussed how financial-services marketers are preparing for the demise of the third-party cookie in an ADARA webinar on Aug. 12 that is part of a series called “Mission Possible: Cracking the Code of Customer Data and Identity.

June
June

June 3

Jeff Diorio, a director in Novantas’ Treasury Strategies division, and Tracey Knight from High Radius hosted a June 3 webinar called “Using Technology to Eliminate Cash Forecasting Roadblocks.” It focused on how companies are using new technologies to address challenges when developing forecasts in a COVID-19, work-from-home environment.

June 24

Jeff Diorio, a director in Novantas’ Treasury Strategies division, led a June 24 webinar called “Adapting to New Payment Types and Interfaces While Balancing the ‘Need for Speed’ and Security.” He was joined by Andrew O’Garro, senior vice president at AxleTree Solutions, and Larry Mills, vice president and assistant treasurer at Travelers.

June 25

On June 25, directors Hank Israel and Adam Stockton led a Consumer Bankers Association webinar called “Managing Your CD Maturity Bulge: Getting Ahead with Scoring, Strategy and Execution.” They were joined by Linda Williams, retail deposit pricing and portfolio manager at M&T Bank.

May
May

May 21

Brandon Larson, managing director, discussed the impact of COVID-19 on branch transformation with members of the Consumer Bankers Association on May 21. The session, which was part of a CBA membership call, examined how changing traffic patterns as states re-open can be used to guide branch plans.

April
April

April 16

Paul LaRock, a director in Novantas’ Treasury Strategies division, and David Robertson of Deluxe Corp. led an April 16 webinar called “The Check is Not in the Mail: Managing Financial Transaction Processing Risk During the Pandemic.” The webinar examined strategies for remote check issuance, in-house lockbox processing and migration to digital methods.

April 28

Executive Vice President Darryl Demos and Directors Sarah Welch and Andrew Hovet hosted a Consumer Bankers Association webinar called “Transitioning Field-based Sales into the Digital Age” on April 28. The session focused on how branch-based workforces, retail networks and marketing can be re-tooled to adjust to COVID-19 and beyond.

March
March

March 3

Director Hank Israel and Principal Zak Kaplan hosted a CBA Webinar called “Why Broad-Based Campaigns Are Hurting Your Deposit Portfolio” on March 3. They were joined by executives from People’s United and CIT. The webinar explored how granular acquisition strategies can be more effective for deposit acquisition and retention than a broad approach.

March 30

Director Paul LaRock of the Novantas Treasury Strategies division, and Vice President Steve Wiley held a webinar for company treasurers. “Navigating COVID-19: Immediate Steps for Treasurers” served as a guide to how treasurers could manage liquidity forecasting and working capital in the early days of the pandemic.

August
August

August 5

Managing director Brandon Larson provided an update on branch networks to members of the Consumer Bankers Association on Aug. 5.

August 12

Director Sarah Welch discussed how financial-services marketers are preparing for the demise of the third-party cookie in an ADARA webinar on Aug. 12 that is part of a series called “Mission Possible: Cracking the Code of Customer Data and Identity.

June
June

June 3

Jeff Diorio, a director in Novantas’ Treasury Strategies division, and Tracey Knight from High Radius hosted a June 3 webinar called “Using Technology to Eliminate Cash Forecasting Roadblocks.” It focused on how companies are using new technologies to address challenges when developing forecasts in a COVID-19, work-from-home environment.

June 24

Jeff Diorio, a director in Novantas’ Treasury Strategies division, led a June 24 webinar called “Adapting to New Payment Types and Interfaces While Balancing the ‘Need for Speed’ and Security.” He was joined by Andrew O’Garro, senior vice president at AxleTree Solutions, and Larry Mills, vice president and assistant treasurer at Travelers.

June 25

On June 25, directors Hank Israel and Adam Stockton led a Consumer Bankers Association webinar called “Managing Your CD Maturity Bulge: Getting Ahead with Scoring, Strategy and Execution.” They were joined by Linda Williams, retail deposit pricing and portfolio manager at M&T Bank.

May
May

May 21

Brandon Larson, managing director, discussed the impact of COVID-19 on branch transformation with members of the Consumer Bankers Association on May 21. The session, which was part of a CBA membership call, examined how changing traffic patterns as states re-open can be used to guide branch plans.

April
April

April 16

Paul LaRock, a director in Novantas’ Treasury Strategies division, and David Robertson of Deluxe Corp. led an April 16 webinar called “The Check is Not in the Mail: Managing Financial Transaction Processing Risk During the Pandemic.” The webinar examined strategies for remote check issuance, in-house lockbox processing and migration to digital methods.

April 28

Executive Vice President Darryl Demos and Directors Sarah Welch and Andrew Hovet hosted a Consumer Bankers Association webinar called “Transitioning Field-based Sales into the Digital Age” on April 28. The session focused on how branch-based workforces, retail networks and marketing can be re-tooled to adjust to COVID-19 and beyond.

March
March

March 3

Director Hank Israel and Principal Zak Kaplan hosted a CBA Webinar called “Why Broad-Based Campaigns Are Hurting Your Deposit Portfolio” on March 3. They were joined by executives from People’s United and CIT. The webinar explored how granular acquisition strategies can be more effective for deposit acquisition and retention than a broad approach.

March 30

Director Paul LaRock of the Novantas Treasury Strategies division, and Vice President Steve Wiley held a webinar for company treasurers. “Navigating COVID-19: Immediate Steps for Treasurers” served as a guide to how treasurers could manage liquidity forecasting and working capital in the early days of the pandemic.

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