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Industry Insights

Novantas Viewpoint

Canadian Consumer Banking Behaviour – December 2020

The analysis shows that branch usage declined between October and November, likely due to new restrictions as COVID-19 cases rose.

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Novantas Viewpoint

This Month In Commercial Banking – December 2020

As the pandemic surges around the country, there are actions that banks can take to boost revenues and help their corporate clients.

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Novantas Viewpoint

This Month in Retail Banking | December 2020

As more lockdowns loom, Novantas examines the lessons that were learned from the previous ones earlier this year.

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Novantas Review

Novantas Review | Winter 2020

This issue explores how banks can use primacy, personalization and scoring to deepen customer relationships and form new ones.

Novantas Review

Race to Quality: Rethinking Digital Onboarding

The quality of customers originated through digital channels is of growing concern to traditional banks, particularly as the COVID-19 pandemic has accelerated the shift to digital.

Novantas Review

The Art of Saying “No” in Retail Deposit Rate Negotiations

After years of towing the line on rate negotiations for retail deposits, many bankers have resumed the uneconomic and inefficient practice that often delivers premium rates to customers who aren’t loyal to the bank.

Novantas Review

The New Math of Distribution Planning

The race to consolidate branches has taken on additional urgency during the pandemic due to earnings pressure and shifts in customer behavior toward digital banking.

Novantas Review

Pandemic Pushes Banks to Improve Operations

Banks are continuing to adjust their operations amid growing evidence that it will still be months before life returns to a pre-pandemic state. Improvements to digital access are naturally a key area of focus, but banks are also taking other measures to ease customer access to products and services.

Novantas Review

Taking Time to Focus on the Relationships You Care About

This is a rare time in which banks can zero in on their portfolios of deposit and loan customers by analyzing persistence, rate sensitivity and shopping behavior.

Novantas Review

Older Americans Warm Up to Branchless Banking

The pandemic has pushed older Americans toward digital banking, but there is still an enormous opportunity to move more of these consumers to the online channel.