Industry Insights
Novantas Viewpoint
This Month In Commercial Banking | March 2021
This month’s Commercial Banking report dives into some important topics as we (hopefully) approach the end of the COVID-19 pandemic.
Novantas Viewpoint
Canadian Consumer Banking Behaviour | March 2021
Channel analysis shows, unsurprisingly, branch visits are down significantly, mobile app usage is up and consumers are embracing the live chat feature.
Novantas Viewpoint
This Month in Retail Banking | March 2021
As we pass the one-year milestone since the COVID-19 pandemic ground life to a halt, we continue to look in our rearview mirror for learnings that can be applied as the retail banking industry moves forward.
Novantas Viewpoint
This Month In Commercial Banking | February 2021
Novantas continues to analyze the COVID-19 pandemic’s impact on commercial banking.
Novantas Viewpoint
Canadian Consumer Banking Behaviour | February 2021
Unveiling some findings from the latest Novantas Canadian Shopper Survey.
Novantas Viewpoint
This Month in Retail Banking | February 2021
In this issue, Novantas explores actions that banks can take to address current trends – and those that may be on the horizon.
Novantas Viewpoint
This Month In Commercial Banking | January 2021
The COVID-19 vaccine roll-out is slowly under way, but that doesn’t lessen the urgency for banks – and their customers – to become more efficient through digital channels.
Novantas Viewpoint
Canadian Consumer Banking Behaviour | January 2021
Novantas continues to look at the pandemic’s impact on Canadian consumer branch usage and other retail trends.
Novantas Viewpoint
This Month in Retail Banking | January 2021
The first weeks of 2021 haven’t been the clean reset from 2020 that most Americans wanted.
Novantas Viewpoint
Canadian Consumer Banking Behaviour – December 2020
The analysis shows that branch usage declined between October and November, likely due to new restrictions as COVID-19 cases rose.