Industry Insights
Novantas Viewpoint
This Month In Commercial Banking – December 2020
As the pandemic surges around the country, there are actions that banks can take to boost revenues and help their corporate clients.
Novantas Viewpoint
This Month in Retail Banking | December 2020
As more lockdowns loom, Novantas examines the lessons that were learned from the previous ones earlier this year.
Novantas Review
Novantas Review | Winter 2020
This issue explores how banks can use primacy, personalization and scoring to deepen customer relationships and form new ones.
Novantas Review
Race to Quality: Rethinking Digital Onboarding
The quality of customers originated through digital channels is of growing concern to traditional banks, particularly as the COVID-19 pandemic has accelerated the shift to digital.
Novantas Review
The Art of Saying “No” in Retail Deposit Rate Negotiations
After years of towing the line on rate negotiations for retail deposits, many bankers have resumed the uneconomic and inefficient practice that often delivers premium rates to customers who aren’t loyal to the bank.
Novantas Review
The New Math of Distribution Planning
The race to consolidate branches has taken on additional urgency during the pandemic due to earnings pressure and shifts in customer behavior toward digital banking.
Novantas Review
Pandemic Pushes Banks to Improve Operations
Banks are continuing to adjust their operations amid growing evidence that it will still be months before life returns to a pre-pandemic state. Improvements to digital access are naturally a key area of focus, but banks are also taking other measures to ease customer access to products and services.
Novantas Review
Taking Time to Focus on the Relationships You Care About
This is a rare time in which banks can zero in on their portfolios of deposit and loan customers by analyzing persistence, rate sensitivity and shopping behavior.
Novantas Review
Older Americans Warm Up to Branchless Banking
The pandemic has pushed older Americans toward digital banking, but there is still an enormous opportunity to move more of these consumers to the online channel.
Novantas Review
A New Focus on Primacy in Commercial Banking
The definition of primacy in commercial banking is evolving for many clients during the pandemic, but too many banks don’t know how to tap into it.