Industry Insights
Research Reports
Australian Bank Shopper Survey: Managing Reputation, New Rules and a Digital Shift
As banks grapple with the fall-out from a series of scandals, they must also respond to the changing attitudes toward digital banking.
Research Reports
The Savings Dilemma: A Study of Consumer Savings Behavior
Novantas and the Consumer Bankers Association conducted research earlier this year to understand U.S. consumer attitudes toward savings and their behavior associated with it.
Articles
How to Capture and Keep Wealthy Clients’ Cash
The recent rate cut hasn’t dampened competition for deposits among wealth managers and broker-dealers.
Articles
It’s Time To Create Your Own Successor Bank
What will your bank look like in five years? 10? Think about forming a successor bank that can help you plan for your institution’s future.
Articles
Sitting Down with Novantas | Rita McGrath
Novantas sits down for a Q&A with Columbia University Business School’s Rita McGrath, author of the just-released “Seeing Around Corners: How to Spot Inflection Points in Business Before They Happen.”
Articles
The New Commercial Banker: More Than Just a Handshake
Give me some analytics with that handshake. Traditional commercial banking has always been about relationships, but customer-level analytics can help banks better determine the right rate for the most valuable customers.
Articles
Optimize Your Branch Workforce for a Digital World
Stranded capacity. Idle tellers. Fewer walk-ins. Customer attitudes toward branches are changing, but too many banks are still following the old workforce models. Think creatively to get the most out of your employees – and make them happier, too.
Research Reports
2019 Canadian Shopper Survey: Younger Customers are Critical to Bank Growth
The 2019 report reveals chequing acquisition is shifting from branch-led to marketing-led dynamics.
Articles
Deposit Pricing Needs Urgent Attention as Rates Fall
The Fed cut rates, but that doesn’t mean your bank should. Or should it? In either case, your deposit strategy needs urgent attention because history tells us that deposit costs continue to rise even when the Fed reduces rates.
Articles
Digital Race Speeds Up Amid New Industry Challenges
Digital acquisition of customers is quickly becoming one of the most important metrics for the U.S. industry, joining the old standards of efficiency ratios, net interest margins and market-to-book. Fintechs have long focused on such metrics. As branches lose foot traffic, digital acquisition is critical to banks as well.