Industry Insights
Novantas Viewpoint
COVID-19 and the Canadian Consumer
Canadian banks have made significant changes to their operations due to COVID-19, but there’s more work to be done.
Novantas Viewpoint
This Week in Retail Banking | July 11, 2020
The uncertain environment continues to produce conflicting signs.
Novantas Viewpoint
This Week in Retail Banking | July 3, 2020
With more than two million COVID-19 cases reported and more than 127,000 deaths, there is no question that changes in U.S. consumer and corporate behavior will last for several more months.
Novantas Viewpoint
This Week in Retail Banking | June 27, 2020
A new surge of COVID-19 cases is tearing through several states, raising doubts about whether the economy will be able to make a V-shaped recovery.
Novantas Viewpoint
This Week in Retail Banking | June 13, 2020
Fintech competitors are playing an important role in the banking landscape during the COVID-19 outbreak.
Novantas Viewpoint
This Week in Retail Banking | June 6, 2020
The U.S. is grappling with heightened uncertainty this week. For retail banking, this includes assessing myriad supply and demand issues to determine if the business and behavioral changes experienced during the pandemic are temporary or permanent.
Novantas Viewpoint
This Week in Retail Banking | May 30, 2020
Despite continued reopening around the country, the prolonged COVID-related disruption and mounting retail bankruptcies are creating much uncertainty about how quickly banks should resume more normal branch operations.
Novantas Viewpoint
This Week in Retail Banking | May 23, 2020
As the country continues to ease COVID-19 restrictions, banks want to know what to expect across different markets when cities begin to reopen.
Novantas Viewpoint
This Week in Retail Banking | May 16, 2020
There are clear patterns emerging to suggest we may see a longer-term evolution in commuter patterns, but some consumers are signaling a desire to return to old habits as bans lift. Banks must be careful not to fumble the opportunity to migrate consumers (and some employees) to digital channels.
Perspectives
COVID-19 Serves As Catalyst for Change in Canadian Branch-Based Banking
Many banks have resisted cutting branches for years, but today’s customers are being forced to turn to alternate channels.