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Industry Insights

Articles

Golden Moment: Will Carriers Get Serious on Banking?

At a time when the U.S. mortgage lending crisis has brought the banking industry to its knees, the market is wide open for alternative providers of credit and deposit products.

Articles

Branch Efficiency Breakthroughs Part I of III: Solving for Locations

To dodge the location-related pitfalls of branch efficiency improvement, progressive banks are examining the larger question of local network strength.

Articles

Five Priorities for Fortifying Liquidity Management

Instead of a tighter implementation of recent practices, the time has come for a thorough review and modernization of bank liquidity management.

Articles

Technology and the Science of Customer Retention

Data accessibility, analytics, rules-driven workflow and process visibility can supply the capabilities insurers need to retain profitable customers.

Articles

Proactive Card Strategy: The Economy, UDAP and Next Steps

Beyond today’s crisis is a new market where up-front selectivity will be a defining factor in credit card competition. Analytically-based strategies will be essential.

Articles

Commercial U-Turn: Treasury Management over Loans?

It will take a new kind of commercial banker to sustain sales growth with products other than loans, but there are specific actions that banks can take to speed the transition.

Articles

In Tough Economic Times, Does Customer Satisfaction Matter?

J.D. Power and Associates and Novantas have collaborated on a new research study that demonstrates how customer satisfaction affects retail bank growth and profitability. The initial findings from the study, while still preliminary, reveal that Customer Satisfaction is a significant and measurable contributor to retail bank financial performance.

Articles

Sharpening the Focus in Customer Acquisition

Despite a challenging market, a Novantas commercial banking survey reveals significant opportunities to improve middle market customer acquisition.

Articles

Branch Franchise: Death by Cost Cut?

Banks are entering an extended era in which smart expense reduction is a defining competitive factor. Losers will sacrifice profits and market share as well.

Articles

Mortgage Crisis: Opportunity for Regional Banks?

With their superior brand strength and deep customer ties, alert regional banks can gain profitable market share amid the mortgage shakeout. Will they act in time?

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