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This Month In Commercial Banking | May 2021

In this issue, we are pleased to finally express some optimism, starting with first-quarter surprises contained within lines of business results. We also dive into ways smaller banks can compete in the TM space, reveal results of our annual State of the Treasury Profession survey and present our deposit rate findings.

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Canadian Consumer Banking Behaviour | May 2021

The May issue of Novantas Canadian Consumer Banking Behaviour drills down into the mobile app customer experience, which is becoming so much more important as consumers increasingly view the branch and mobile channels as interchangeable

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Canadian Consumer Banking Behaviour | April 2021

The April issue of Canadian Consumer Banking Behaviour finds that branch visits are still down by nearly a third from year-ago levels, reinforcing our belief that this change looks permanent.

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This Month in Retail Banking | April 2021

There’s no question that Americans are outspoken about what they like and don’t like about banks. Unfortunately, banks too often don’t listen. They need to start.

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Novantas Review | Spring 2021

This edition of the Novantas Review explores the myriad opportunities that banks can embrace as they plan for a new post-COVID-19 era.

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The Dos and Don’ts of Banking in a Post-COVID-19 World

The vaccine roll-out is under way, states are loosening restrictions and life for some people is getting a little closer to normal. What has your bank learned from 2020 and what are the dos and don’ts for 2021?

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Cracking the Code on Digital Empathy

Banks that use personalization to establish a connection with their digital customers can enjoy benefits at every stage of the customer lifecycle.