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Accelerating Branch Small Business Banking

Sharper precision is needed in targeting higher-opportunity markets, for example, along with a refined focus on the unique needs of the prime small business customers within them. Banks also need to be more strongly coordinated with workforce activities, including those of the branch managers, platform staff and specialists. Such initiatives have not historically made it to the front burner in small business banking, shrugged off in prior strong economic cycles or otherwise lost in the management abyss between the retail and commercial lines of business. But now, surmounting these challenges is a revenue growth imperative and that has become a ...

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