bg-arrow-down icon-arrow-up icon-back-to-top icon-linkedin icon-menu icon-search icon-twitter logo-white slider-arrow-left-gray slider-arrow-left slider-arrow-right-gray slider-arrow-right

Accelerating Digital Migration: Necessary, Tough and Rewarding

In the next phase of customer migration from branch to digital, every aspect of face-to-face and voice-to-voice interaction needs to be mapped and evaluated for digitization.

The smart phone era — heralded with the iPhone’s launch in 2007 — has accelerated in earnest what prior banking innovations only suggested: true consumer substitution of transaction volumes to electronic channels from the branch. As a result, digital migration is now a key cost reduction lever for banks. Additionally, research indicates that great self-service experiences can enhance customer loyalty by providing convenience, immediacy, and reducing customer effort. But progress on migration is uneven, and ...

Read more

For more information, contact Novantas Marketing

+1 (212) 901-2772


Related Materials

article

Replacing Lost Sales Conversations with Multi-Channel Appointment Setting

With the continuing decline of branch visits, a robust appointment setting process for both customers and sales associates is now an integral component of retail sales.

article

Strategic Funding Optimization: A More Proactive Balance Sheet Management Tool for ALCO

For too long, funding has been a neglected cousin in the strategic planning process. But there are storm clouds gathering — driven by rising rates, competition and increased regulatory focus on liquidity. Going forward, banks need an enterprise-wide strategic funding optimization approach.

article

Rethinking Bank M&A — Identifying, Pricing and Capturing Value in Today’s Environment

The value of M&A is changing. Traditional acquisition synergies are giving way to new sources of value, and banks will need to adapt.

Please enter your email for verification:

Full Name (required)
Title (required)
Institution (required)
Email (required)
Select Product (one required)

PriceTek Deposits
PriceTek Loans
PriceTek Mortgage
PriceTek Offer Engine
StrataScape
BankChoice Monitor
SalesScape
MetricScape

Phone Number (optional)
Description of Need (optional)