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Banks Need Workforce Overhaul As Big Staffing Churn Looms

As consumers change the way they approach their banking needs, institutions must make some tough decisions about how to staff branches and manage other parts of the workforce. Banks need to start overhauling traditional staffing models because mere tweaks to existing workforce strategies just won’t be enough. It is a pressing need: Novantas predicts that banks will see three-quarters of their staff turn over in the next four years as the shift to digital banking ...

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