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Branch Efficiency Breakthroughs Part III of III: Solving for Operations & Technology

Branch networks became conspicuously overgrown during recent expansion years and now pose an immense burden — over half of the total expense base in retail banking — in the wake of the U.S. mortgage crisis and economic slowdown. The challenge is balancing the need for significant expense reduction with the need to preserve customer relationships and position the bank for future growth. Underscoring the degree of management conflict on how to respond, some banks are ...

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