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Branch Small Business Specialists: No Slam Dunk

Small business specialists are playing a growing role within the branch as institutions push to revitalize small business banking in a tentative economy. But many banks still face a variety of issues in making effective use of this expensive talent. Working in tandem with the branch sales team, dedicated specialists can provide the extra capacity, skill and responsiveness needed to more fully serve small businesses and win profitable market share. Bank of America Corp. and Citigroup both have announced plans to hire more small business bankers, underscoring their influence. The upside potential from such expansion is clearly reflected in a ...

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