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Commercial Banking Needs Tech Injection to Keep Customers

Commercial and corporate-banking operations are well behind the curve when it comes to digital transformation, a sharp contrast to retail-banking businesses that are increasingly using technology to embrace modern consumer preferences and to analyze behavior. The lag may be due, in part, to the behind-the-scenes nature of the commercial business where customers can’t immediately see or feel the impact of a digital change. Banks often just don’t have the same level of focus on the ...

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