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From Payments to Cash Management: The Next Big Idea?

Payments can once again be a foundation of profitable revenue growth, but only for institutions that can innovate to serve customers’ larger needs. Consumer and small business payments are the traditional foundation of retail banking, but the economics of this business are shifting dangerously. In turn, banks need to rethink their payments strategies and operations as part of a total customer value strategy that encompasses lending, fee-based services and other revenue opportunities. The benefits of strong payments relationships are understood. Banks that are central to their customers’ payments activities have better retention rates and can capture data about customer activity ...

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