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Losing Ground: Banks Lag Customer Readiness For Digital Engagement

Attention banks: your customers are tired of waiting for the next big thing. After all, when is the last time banking innovation really changed customer behavior? We would have to go back more than a decade to find it, back to the days when banks started introducing remote deposit capture. The simple task of snapping a picture of a check significantly changed the way a customer interacted with a bank, letting people bypass the branch ...

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