bg-arrow-down icon-arrow-up icon-back-to-top icon-linkedin icon-menu icon-search icon-twitter logo-white slider-arrow-left-gray slider-arrow-left slider-arrow-right-gray slider-arrow-right

Novantas U.S. Multi-Channel Customer Research 2014

Executive Summary Banking customers continue inexorably to migrate many routine transactions and services to online channels. In this year’s Novantas Multi-Channel Preferences Study, we find a tipping point has been reached in new and critical areas. Many of the trends we had seen in prior years have accelerated, such as the significant shift in teller deposits to ATMs and online, or the rapid shift to online shopping that has altered the entire marketing and sales funnels for banks in the US. But there remains a committed branch-centric segment, and some activities, such as financial planning, retain strong branch-centricity. And for ...

Read more

For more information, contact Novantas Marketing

+1 (212) 901-2772


Please enter your email for verification:

Full Name (required)
Title (required)
Institution (required)
Email (required)
Select Product (one required)

PriceTek Deposits
PriceTek Loans
PriceTek Mortgage
PriceTek Offer Engine
StrataScape
BankChoice Monitor
SalesScape
MetricScape

Phone Number (optional)
Description of Need (optional)