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Rebooting the Checking Operating Model

In the years leading up to recent regulatory changes, banks developed a set of deeply ingrained operating practices in the checking business. The list is fairly long and includes important activities such as setting overdraft limits, granting fee waivers, establishing priorities for handling exception items, screening account applications, managing staff sales incentives, and crafting promotional campaigns for products and services. This complicated web of decisions and practices has a critical bearing on the overall operating ...

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