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Reconstructing the Retail Banking Business

Retail banking is in crisis. After years of profitable growth, U.S. retail banking has seen the revenue engine sputter badly, and total industry profits are down more than 50% from the pre-crisis peak. It is now clear that revenues will not return to former levels, presenting a new “normal” to which retail banks must now adapt. A top priority for the industry now must be transformative cost reduction and productivity improvement. Underscoring the enormity of ...

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