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Reimagining the SME Business Model

As with Retail, SME customers are now vulnerable to disruption and national consolidation. To grow this segment, banks will need to align their value proposition, operating model, and capabilities to their target segment.

The Small & Medium Enterprise (SME) banking model is a priority growth area for mid-sized and regional banks. Not only has loan growth returned to its his- toric growth rates, but the market is also rich in low cost, LCR friendly deposits— an often-missed opportunity with credit focused small business bankers. Extracting pro tability from this segment, however, will require changes to the traditional SME branch and bank- er-based model. As with Retail, SME customers ...

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