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Role Confusion in Commercial Lending: What Can Be Done?

To meet rising performance pressures, roles, responsibilities and activities need to be better matched with frameworks for origination productivity and underwriting cohesion. In an era of intensifying competition, some commercial banks are reviewing their organizations with an eye to improve the client experience, boost productivity and strengthen underwriting and regulatory compliance. One key initiative is establishing a target operating model, based on an end-to-end review that defines required processes; where they will be performed; and how. Another is adopting a credit event-driven management approach that introduces standards and streamlining techniques for major aspects of the underwriting decision-making process. But while ...

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