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Slash or Transform Retail Distribution?

Banks that under-invest in a multi-channel future do so at considerable risk. New strategies are needed to balance branch cost reduction with distribution innovation. Retail banks are facing a critical balancing act. On the one hand, revenue-starved players are scrambling to preserve and economize their expensive branch networks; on the other hand, competitors need to stay relevant with customers. The branch cost cops are trouncing the distribution futurists when it comes to setting management priorities. ...

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