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Transaction Volumes Declining Faster than Teller Productivity

By network size we see that regional banks are outpacing super regional banks in the decline of teller transactions at 5.6% and 4.2% respectively. Super regional banks, however, on average process 27% more transactions per month than regional banks, with essentially the same ratio of teller FTE (super regionals average 3.02, regionals average 3.03 teller FTE per branch). Since 2015 the trends indicate that banks have note been able to significantly improve teller productivity. Service ...

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