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Banks Are Conflicted on Incentives at Branches

Bank Investment Consultant
‘People are paying a lot more attention to the quality of accounts,’ says Darryl Demos, managing director with the consultancy Novantas. ‘Do you pay people on widgets? The number of items they handle or process? Or do you pay them on balances or revenue? There’s a lot of debate in the industry. Acquiring new customers is really hard. So the game right now is to expand the share of wallet.

Read more: “Banks Are Conflicted on Incentives at Branches”

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