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Collection Strategies Adjust to Economy

Cuna Lending Council
The industry-wide move toward settlement offers is ‘a blunt instrument that reflects the degree of distress in the industry,’ says Jim Bramlett, managing director at consulting firm Novantas.’You need to make some sort of appeal to the person in a way that’s going to say,‘I’m trying to work with you here,’says Alan Mattei, Novantas managing director.

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