With the COVID-19 outbreak forcing closures and limiting operating hours of in-person locations, enhancing banks’ digital sales capabilities is critical to business health. Keeping the pipeline of digital sales flowing for new clients, increasing digital product origination and facilitating those cross-sell journeys to customers is the most effective remedy to increase ROI.
…
And a survey by Novantas found only 40 percent of respondents expect to return to bank branches post-coronavirus, indicating the shift online is likely to stick.
Read the article at BankingJournal.com