New York, NY –
Novantas, Inc., the industry leader in information, advice, and technology solutions, announced today that First Tennessee Bank has selected Novantas’s SalesScape™ program to provide data and analytics to enhance their branch optimization programs, including setting appropriate targets for branch performance.
“We are committed to meeting the needs of our customers, and having systems in place to continuously monitor and improve our branch performance helps fulfill that commitment,” said Tammy LoCascio, Consumer Banking Leader, First Tennessee Bank. “The granularity of data in the SalesScape program helps us evaluate performance across our branches to ensure we are setting the right expectations and making the right decisions for our customers.”
Chris Thurmond, First Tennessee’s Retail Incentive Compensation Leader, agreed.
“We are now able to set internal targets that are fair, consistent for our teams, and relative to the rest of the market,” Thurmond said. “Over the next several years, we look forward to leveraging SalesScape to optimize our network as branch banking evolves.”
First Tennessee Bank now joins the largest benchmarking and goaling community of over 15,000 US and Canadian branches. “The pressure to meet new customer needs and expectations is enormous. Branch banking is changing rapidly and banks need ready access to the right information to know if they’re behind, keeping up, or advancing,” said Dale Johnson, Practice Leader for Workforce Productivity at Novantas. “Leaders need to understand how they’re doing in both absolute and relative terms, set fair and reasonable targets and measure initiatives more accurately. SalesScape was built specifically to answer these questions through a set of proprietary analytics applied to data across 15,000+ branches. We normalize comparisons for market factors and that is unique in the benchmarking and information services space. We’re excited to welcome First Tennessee Bank into the SalesScape community, and look forward to supporting their efforts.”
About First Tennessee and Capital Bank
Our First Tennessee and Capital Bank brands have the largest deposit market share in Tennessee, more than 350 branches across the southeast U.S., and one of the highest customer retention rates of any bank in the country. We have been ranked by American Banker as No. 5 among the Top 10 Most Reputable U.S. Banks. We were founded in 1864, have the 14th oldest national bank charter in the country, and have one of the highest customer retention rates of any bank in the country. Our FTB Advisors wealth management group has over 300 financial advisors and about $30 billion in assets under administration. FTN Financial, with 28 offices across the U.S., is a capital markets industry leader in fixed income sales, trading and strategies for institutional customers in the U.S. and abroad. First Tennessee, FTB Advisors, and FTN Financial are part of First Horizon National Corp. (NYSE:FHN). We have been recognized as one of the nation’s best employers by Working Mother and American Banker magazines and the National Association for Female Executives. More information is available at www.FirstTennessee.com.
Novantas, Inc. is the leader in customer science and revenue strategy for the financial industries, and one of the fastest-growing and largest FinTech companies worldwide according to American Banker and IDC FinTech 100 listings. Novantas’s advisory and solution services are focused on investigating and interpreting customer needs, attitudes, and behaviors, to help banks refine pricing, distribution, marketing, customer strategies, and sales and service activities. Novantas’s SalesScape™ platform provides unmatched market performance analytics and optimization tools with a database of over 15,000 branches across banks in North America, flexible delivery technology and insights from industry experts. For more information, visit www.novantas.com.
Katie Mockler | Vice President of Marketing, Novantas | +1 212.419.2562 | email@example.com
James Dowd | Media Relations Manager, First Tennessee | +1 901.523.4305 | firstname.lastname@example.org