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Next-Gen Branches Start Taking Shape (and Size)

American Banker
When customers visit bank branches in the next decade, they will likely do so to handle complex and personal financial transactions and will find the branches are smaller, use more self-service technology, have fewer teller lines and provide more private meeting areas.

Industry observers predict that as fewer customers conduct traditional bank transactions in branches in the next five to 10 years, mortgages, investment advice, small-business banking and the like will become the most common reasons consumers go there.

That means many branch employees will have to be retrained to focus primarily on service and sales, working face to face with customers in flexible private spaces, such as offices and conference rooms.

TD Bank calls the concept

For more information, contact Novantas Marketing

+1 (212) 901-2772


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