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With public approval of the financial sector seemingly in a free-fall, should banks still care about customer satisfaction? Absolutely, concludes a recent study from J.D. Power and Associates and Novantas.

Banks have always been good at fixed income and cash and consumers expect them to be good at it,’ says Alistair Jessiman, managing director of the bank consulting firm Novantas. ‘The investors’ risk appetite is swinging …

Panama City News HeraldThe Bank of Bonifay’s primary plan to raise capital was nixed earlier this month, leaving the Holmes County bank with one less option to improve its financial health. The Bank of Bonifay ended a sale agreement with Protective Life, a $39.5-billion Birmingham-based life insurance company, on April 1. Protective Life’s purchase of

Report by J.D. Power and Associates and Novantas, LLC

CNN MoneyThe government’s efforts to tame the credit crisis faces one of its biggest tests yet as the Federal Reserve finally launches a $1 trillion program aimed at reviving lending for both consumers and business. Last November, the Fed announced the creation of the Term Asset-Backed Securities Loan Facility, or TALF. Under the plan, the

CNN Money Banks say they are lending. But many consumers and small business owners disagree. So where’s the disconnect? NEW YORK (CNNMoney.com) — Bankers say they are lending but try telling that to consumers having difficulty getting approved for mortgages, credit cards or auto loans. In recent weeks, politicians have accused financial institutions of failing

… to snag an extra one or two percentage points by agreeing to bank online, notes David Kaytes, managing partner of consulting firm Novantas, New York …

CNN MoneySo far, Treasury has funneled close to $200 billion in funds into banks across the country, including the $165 billion that was injected into the eight leading institutions that appeared before Congress this week. Raising that amount of money would require pretty a robust appetite by outside investors – a group that has been

As indicated by Robert Vokes of Novantas, a New York-based financial services consultancy:

CUNA Marketing and Business Development CouncilIn the world of retail financial services, there’s a titanic struggle going on for consumers’ loyalty۝and their deposits. In the past few months, we’ve seen the fall of the Titans۝Wall Street investment banks, according to Fiserve Senior Vice President Mark Sievewright, writing in Credit Union Magazine. Challenged by smaller and