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Tech-Savvy Crowd Demands More Personal Service From Banks, Not Less

American Banker
“Anyone who thinks mobile is about to replace stuff is wrong,” said Madhavi Mantha, head of banking research at Novarica, a Novantas LLC subsidiary. “If banks are going to try to build a business case on diverting transactions, I don’t think that’s going to be valid.”

Read more: Tech-Savvy Crowd Demands More Personal Service from Banks, Not Less

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