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Technical Glitches at Simple Show Digital Banks’ Weakness

But digital banking outages are also a symptom of a broader problem in the financial services industry: legacy systems and antiquated payment networks that fail to deliver the kinds of real-time updates mobile app users expect. 

“Online and mobile account management are a window into the dirty laundry of the bank,” said Chris Musto, a managing director at the research and consulting firm Novantas. “Banks and brokerages used to be able to manage customers through outages, glitches and other issues simply by not revealing it all to them.” 

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