For years running, the average transactions per teller and average sales per non-teller have been plunging.
This has led to the situation today in which many financial institutions are rethinking the way the branch does business.
One of the most widely considered innovations is a switch from assigning one employee only one job role[…] to one in which each employee is allotted a “universal banker” function involving multiple tasks.
According to a recent survey from Novantas, Inc., the New York-based financial industry research and consulting company, 20% of small branches have already combined the teller and platform positions into a single universal banker role.
Read the entire article in the ABA Bank Marketing and Sales magazine…