Why Banks Are Rethinking the Drive-Through

September 4, 2013

Bank Technology News
“I don’t think there’s anything changing drive-through behavior,” says Kevin Travis, managing director at Novantas, a management consulting firm. “In certain parts of the country, drive-throughs are a major part of the infrastructure. …Banks aren’t exiting the personal experience. They are just changing how it’s delivered and maybe even enhancing it.”