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Rebuilding Retail Distribution

Novantas Review Vol. 2 No. 1

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Rebuilding Retail Distribution

Preserving old-style branches will be of limited value in a permanently changed market. For renewal, winning banks will look to the future of multi-channel retail distribution.

Strategies for the New Future of Branch Banking

Acute pressure for branch cost reduction is much more than a temporary operating challenge. Instead, new strategies will be needed for a permanently changed market.

Consumers in Motion: Stepping Away from Branches

A national consumer survey by Novantas shows that customers are broadly moving online for basic banking activities, yet still prefer the branch for high-value transactions.

The New Formula for Branch Productivity

Retail branch banking has entered a period of radical change. Comprehensive strategies, as permitted by staff mapping, will be needed to transform the branch workforce.

Making Sense of Mobile

Banks need to do far more homework on customers before rushing to market with mobile applications. A strict appeal to Generation Y sensibilities could backfire.

Accelerating Branch Small Business Banking

In an era of wrenching change for branch networks, small business banking has become a focal point for revenue growth and an outreach to priority customers and prospects.

Revenue Jump Start

In a challenging year, proactive measures to boost the top line are preferable to a strict focus on cost control, and their benefits can easily extend into 2012 as well.

Branch Culture: Farewell to Order-Taking

With free checking and product push on the wane, branch management must now turn its emphasis to building an authentic sales and relationship culture.

Branch Small Business Specialists: No Slam Dunk

As banks deploy more small business specialists across their branch networks, pressure is rising to make effective use of this expensive talent.

For more information, contact Novantas Marketing

+1 (212) 901-2772


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