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With more than two million COVID-19 cases reported and more than 127,000 deaths, there is no question that changes in U.S. consumer and corporate behavior will last for several more months.
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A new surge of COVID-19 cases is tearing through several states, raising doubts about whether the economy will be able to make a V-shaped recovery.
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Fintech competitors are playing an important role in the banking landscape during the COVID-19 outbreak.
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The U.S. is grappling with heightened uncertainty this week. For retail banking, this includes assessing myriad supply and demand issues to determine if the business and behavioral changes experienced during the pandemic are temporary or permanent.
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Despite continued reopening around the country, the prolonged COVID-related disruption and mounting retail bankruptcies are creating much uncertainty about how quickly banks should resume more normal branch operations.
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As the country continues to ease COVID-19 restrictions, banks want to know what to expect across different markets when cities begin to reopen.
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There are clear patterns emerging to suggest we may see a longer-term evolution in commuter patterns, but some consumers are signaling a desire to return to old habits as bans lift. Banks must be careful not to fumble the opportunity to migrate consumers (and some employees) to digital channels.
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Banks have spent nearly two months entrenched in the fallout from COVID-19 and it’s now time to pump up efforts in areas like digital onboarding and marketing which will be increasingly critical in the months to come.
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Across the country, many people are now accustomed to working from home during the COVID-19 pandemic, prompting businesses to realize that face-to-face contact may not be as important as they thought.
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The industry is undergoing a radical shift as consumers who are avoiding the branch are increasingly ready to accept digital and other remote channels.
