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Despite continued reopening around the country, the prolonged COVID-related disruption and mounting retail bankruptcies are creating much uncertainty about how quickly banks should resume more normal branch operations.
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As the country continues to ease COVID-19 restrictions, banks want to know what to expect across different markets when cities begin to reopen.
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There are clear patterns emerging to suggest we may see a longer-term evolution in commuter patterns, but some consumers are signaling a desire to return to old habits as bans lift. Banks must be careful not to fumble the opportunity to migrate consumers (and some employees) to digital channels.
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Many banks have resisted cutting branches for years, but today’s customers are being forced to turn to alternate channels.
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The health crisis that is sweeping the country is creating tectonic changes in the role of bank branches.
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The field of banks competing for deposits with high-yield savings products is becoming increasingly crowded.
