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This Week in Retail Banking | July 3, 2020

With more than two million COVID-19 cases reported and more than 127,000 deaths, there is no question that changes in U.S. consumer and corporate behavior will last for several more months.

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This Week in Retail Banking | June 6, 2020

The U.S. is grappling with heightened uncertainty this week. For retail banking, this includes assessing myriad supply and demand issues to determine if the business and behavioral changes experienced during the pandemic are temporary or permanent.

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This Week in Retail Banking | May 30, 2020

Despite continued reopening around the country, the prolonged COVID-related disruption and mounting retail bankruptcies are creating much uncertainty about how quickly banks should resume more normal branch operations.

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This Week in Retail Banking | May 23, 2020

As the country continues to ease COVID-19 restrictions, banks want to know what to expect across different markets when cities begin to reopen.

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This Week in Retail Banking | May 16, 2020

There are clear patterns emerging to suggest we may see a longer-term evolution in commuter patterns, but some consumers are signaling a desire to return to old habits as bans lift. Banks must be careful not to fumble the opportunity to migrate consumers (and some employees) to digital channels.

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This Week in Retail Banking | May 9, 2020

Banks have spent nearly two months entrenched in the fallout from COVID-19 and it’s now time to pump up efforts in areas like digital onboarding and marketing which will be increasingly critical in the months to come.

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This Week in Retail Banking | May 2, 2020

Across the country, many people are now accustomed to working from home during the COVID-19 pandemic, prompting businesses to realize that face-to-face contact may not be as important as they thought.

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This Week in Retail Banking | April 18, 2020

It was another tough week for banks as jobless claims topped 22 million, PPP funds ran dry and online banking systems crashed just as the much-anticipated stimulus checks began to arrive.

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