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Canadian Consumer Banking Behaviour | May 2021

The May issue of Novantas Canadian Consumer Banking Behaviour drills down into the mobile app customer experience, which is becoming so much more important as consumers increasingly view the branch and mobile channels as interchangeable

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Canadian Consumer Banking Behaviour | April 2021

The April issue of Canadian Consumer Banking Behaviour finds that branch visits are still down by nearly a third from year-ago levels, reinforcing our belief that this change looks permanent.

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Canadian Banks Face Challenges from Mortgages, Pandemic

The current crisis is far different than the global financial crisis of 2008 and structural fault lines are beginning to emerge due to the highly-leveraged position of Canadian consumers.