The analysis shows that branch usage declined between October and November, likely due to new restrictions as COVID-19 cases rose.

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The analysis shows that branch usage declined between October and November, likely due to new restrictions as COVID-19 cases rose.
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Last month’s report hazarded that there may be a future reversal of the resurgence of branch usage as some provinces reinstated restrictions in October.
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The September data show branch consumer usage making a delayed comeback in response to the general easing of lockdown.
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The current crisis is far different than the global financial crisis of 2008 and structural fault lines are beginning to emerge due to the highly-leveraged position of Canadian consumers.
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In this second monthly bulletin, we look at the continuing impact of COVID-19 on Canadian consumer financial behaviour with respect to channel usage, particularly branch trends compared with other channels.
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Tracking changes in Canadian financial consumer behaviour and attitudes with respect to channel usage consequent upon the longer-term impacts of the COVID-19 pandemic.
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Canadian banks have made significant changes to their operations due to COVID-19, but there’s more work to be done.
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Many banks have resisted cutting branches for years, but today’s customers are being forced to turn to alternate channels.
novantas perspective
The Bank of Canada held its target for overnight rates steady at 1.75%, but warned that recent economic weakness will bear close watching. Novantas has identified four key banking issues to monitor throughout the year.
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