This month Canadian Consumer Banking Behaviour covers consumer trends for the first half of 2021.
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Canadian Consumer Banking Behaviour | July 2021
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Canadian Consumer Banking Behaviour | May 2021
The May issue of Novantas Canadian Consumer Banking Behaviour drills down into the mobile app customer experience, which is becoming so much more important as consumers increasingly view the branch and mobile channels as interchangeable
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Canadian Consumer Banking Behaviour | April 2021
The April issue of Canadian Consumer Banking Behaviour finds that branch visits are still down by nearly a third from year-ago levels, reinforcing our belief that this change looks permanent.
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Canadian Consumer Banking Behaviour | March 2021
Channel analysis shows, unsurprisingly, branch visits are down significantly, mobile app usage is up and consumers are embracing the live chat feature.
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Canadian Consumer Banking Behaviour | February 2021
Unveiling some findings from the latest Novantas Canadian Shopper Survey.
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Canadian Consumer Banking Behaviour | January 2021
Novantas continues to look at the pandemic’s impact on Canadian consumer branch usage and other retail trends.
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Canadian Consumer Banking Behaviour – December 2020
The analysis shows that branch usage declined between October and November, likely due to new restrictions as COVID-19 cases rose.
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Canadian Consumer Banking Behaviour – November 2020
Last month’s report hazarded that there may be a future reversal of the resurgence of branch usage as some provinces reinstated restrictions in October.
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Canadian Consumer Banking Behaviour – October 2020
The September data show branch consumer usage making a delayed comeback in response to the general easing of lockdown.
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Canadian Banks Face Challenges from Mortgages, Pandemic
The current crisis is far different than the global financial crisis of 2008 and structural fault lines are beginning to emerge due to the highly-leveraged position of Canadian consumers.
