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In this second monthly bulletin, we look at the continuing impact of COVID-19 on Canadian consumer financial behaviour with respect to channel usage, particularly branch trends compared with other channels.
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Tracking changes in Canadian financial consumer behaviour and attitudes with respect to channel usage consequent upon the longer-term impacts of the COVID-19 pandemic.
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Canadian banks have made significant changes to their operations due to COVID-19, but there’s more work to be done.
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Many banks have resisted cutting branches for years, but today’s customers are being forced to turn to alternate channels.
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The Bank of Canada held its target for overnight rates steady at 1.75%, but warned that recent economic weakness will bear close watching. Novantas has identified four key banking issues to monitor throughout the year.
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Do you have the right vision for your bank? Novantas poses five questions to help guide bank executives through 2020.
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Canadian banks haven’t seen as much disruption as other banks around the globe. That may change soon.
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The 2019 report reveals chequing acquisition is shifting from branch-led to marketing-led dynamics.
novantas perspective
The outlook for deposits should be at the top of bankers’ minds following the Bank of Canada’s recent rate hike, which represented its fourth — and a cumulative 100 bp — move in the past year.
