Channel analysis shows, unsurprisingly, branch visits are down significantly, mobile app usage is up and consumers are embracing the live chat feature.
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Canadian Consumer Banking Behaviour | March 2021
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Canadian Consumer Banking Behaviour | February 2021
Unveiling some findings from the latest Novantas Canadian Shopper Survey.
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Canadian Consumer Banking Behaviour | January 2021
Novantas continues to look at the pandemic’s impact on Canadian consumer branch usage and other retail trends.
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Canadian Consumer Banking Behaviour – December 2020
The analysis shows that branch usage declined between October and November, likely due to new restrictions as COVID-19 cases rose.
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Canadian Consumer Banking Behaviour – November 2020
Last month’s report hazarded that there may be a future reversal of the resurgence of branch usage as some provinces reinstated restrictions in October.
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Canadian Consumer Banking Behaviour – October 2020
The September data show branch consumer usage making a delayed comeback in response to the general easing of lockdown.
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Canadian Banks Face Challenges from Mortgages, Pandemic
The current crisis is far different than the global financial crisis of 2008 and structural fault lines are beginning to emerge due to the highly-leveraged position of Canadian consumers.
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Canadian Consumer Banking Behaviour – September 2020
In this second monthly bulletin, we look at the continuing impact of COVID-19 on Canadian consumer financial behaviour with respect to channel usage, particularly branch trends compared with other channels.
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Canadian Consumer Banking Behaviour – August 2020
Tracking changes in Canadian financial consumer behaviour and attitudes with respect to channel usage consequent upon the longer-term impacts of the COVID-19 pandemic.
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COVID-19 and the Canadian Consumer
Canadian banks have made significant changes to their operations due to COVID-19, but there’s more work to be done.